Frequently Asked Questions
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We are open from 8:00am to 5:00pm, Monday through Friday.
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Scheduled surgeries should be dropped off between 7:30am and 8:00am. Most pets are recovered and ready for pickup between 2:00pm and 4:00pm unless otherwise notified.
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The best way to schedule an appointment at this time is to call our office at 515-981-4124. Please do not email us to schedule an appointment.
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As a one-doctor practice currently, our focus will be on serving current clients and patients who were previous clients of Dr. Dunham and Norwalk Veterinary Clinic. However, we plan to add a second veterinarian early this fall, allowing us to open our doors to new clients and patients. We look forward to expanding our services to better serve the Norwalk Community!
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Our goal at NVC is to ensure a positive experience for owners, pets, and our staff. If your pet has struggled with veterinary visits in the past, you’re not alone. If you are interested in learning more about ways to make visits more enjoyable for everyone involved, please give us a call (515-981-4124). We have several tips and tricks available!
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We strive to be there for our clients and patients outside of normal business hours whenever possible. However, we are not a 24/7 facility. For after-hours emergencies, please contact one of the following:
Iowa Veterinary Specialties, 6110 Creston Ave, Des Moines, IA 50321 (515-280-3100)
Blue Pearl Pet Hospital, 4631 Merle Hay Rd, Des Moines, IA 50322 (515-727-4872)
VEG, 6840 EP True Pkwy #101, West Des Moines, IA 50266 (515-259-6473)
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We are unable to provide full service on weekends at this time. However, we hope to extend our hours/days of service as our team grows. Stay tuned!
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Payment is due in full at the time of service. However, we want to ensure your pet gets the care they need while respecting your budget. If you have a financial limit in mind, please let us know during your visit. We are happy to customize a treatment plan that fits your family's needs.